• Admission to events is for ticket holders only.

• Everyone in attendance needs a ticket (adults included). Babes in arms go free with a paying sibling.

• Multiple attending adults per child will be refused entry.

• Activities at events run by EEC are suitable for children ages 3 years and over.

• Children under 3 years may attend the event with a valid ticket, and are purchased with the full knowledge of the parent that all activities may not be age appropriate to their learned skills and development.

• Should children under 3 years not be able to participate in all activities, no discount or refund is liable to be paid.

• Tickets for events run by EEC are only available to be purchased via TicketSource.

• Tickets purchased from third parties are not valid.

• In this instance no entry is allowed, and no reimbursement from EEC is liable to be paid.

If you need to cancel your place at an event with EEC:

We understand that extenuating circumstances can happen. You can choose one of the following options:

1. Find someone to take your place. Ticket sales are transferable, but only with the prior consent and knowledge of an EEC Booking Manager.

2. Transfer your ticket to a future event. Money from ticket sales can be used towards a future event hosted by EEC.

Please note: all sales are final - refunds are made at the discretion of a Manager.

If EEC has to cancel an event:

Unforeseen circumstances can strike on both ends. 

EEC has an extensive team and network of approved performers that we can contact to arrange cover should a performer become ill/too injured to perform. All options for finding cover would be exhausted before cancelling an event.

Should EEC have no option but to cancel we are happy to either:

1. Transfer of your ticket to a future event. Money from ticket sales can be used towards a future event hosted by EEC.

2. Issue you a full refund.

In either instance, EEC is not liable to pay out any additional financial compensation.

Should Governmental restrictions regarding a public health crisis (eg. Covid 19), or other natural disaster, mean that an event can no longer proceed, EEC are happy to either:

1. transfer your ticket to an event at a later date

2. issue you a full refund. 

Please note: Refunds are only applicable to events affected by the changing laws/restrictions issued by the British Government regarding public health crisis and social distancing.

• EEC is classed as an “entertainment service” by our insurance provider.

• The EEC team are not licensed as babysitters, childcare, or child supervisors.

• The responsibility of upholding children’s behaviour remains with parents, not EEC’s performers or assistants. 

• EEC reserves the right to ask a participant to leave should their behaviour become unruly, violent, or offensive, or if they feel that someone's behaviour is putting other's safety at risk. 

• In this instance, no refund is payable. 

• Aggressive or racist behaviour will not be tolerated under any circumstances .

• Performers and their assistants will not be able to provide the experience you are paying for with any disruptive behaviour.

• Excessive and disorderly behaviour of adults in attendance caused by the consumption of too much alcohol or drugs will not be tolerated, and the conditions listed above will be implemented.

• In the event of EEC’s property (costume, props, equipment) being damaged by the disorderly behaviour of a participant, an invoice for damages/dry cleaning/product replacement will be sent to the parent in question.

• The responsibility of the participants remains with the child’s parent . 

• EEC will not be held liable for any damage or injury caused due to the self-neglect of the participants by not following the safety instructions of the character/assistant in any activity during the event.

• EEC, and all employees/subcontractors, are covered by public liability insurance.

• Our insurance provider states that performers are classed as "entertainers", not babysitters/supervisors - therefore the responsibility of children remains with the child’s parent/guardian, not EEC’s performers or assistants. 

• EEC will not be held liable in the event of any allergic reaction to food, makeup, glitter, hairspray etc used for the purposes of the event. 

• It is the responsibility of the parent to notify EEC of any allergies so that this can be avoided where possible. 

• We endeavour to use the best quality, sensitive-skin-friendly products for relevant services. 

• If any participants present themselves with any skin allergies or infections, EEC has the right to refuse a relevant service for safety and hygiene reasons.

• All equipment provided by EEC is sanitised between use.

• All performers and assistants are DBS checked and covered by public liability insurance.

• We believe that children and young people should never experience abuse of any kind.

• EEC has a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.

• Our full Safeguarding Policy Statement can be read here

• Please be aware that a photographer will be present at any given event.

• By purchasing a ticket, you waive any right to royalties or other compensation arising or related to the use of your/your child's image or recording.

• Additionally, you understand that your/your child's image may be edited, copied, exhibited, published or distributed and you waive the right to inspect or approve the finished product wherein any likeness appears.

• Please note: should you wish to have your child's face blurred or not included in published media, please make this known upon check in at the event, where your child will be presented with a wrist band.

• All photographs and videos of children are stored securely, in accordance with our safeguarding policy and data protection law.

• All of EEC’s team (performers, assistants, and management) are highly skilled, and fully trained to a standard of excellence.

• We ask that all participants and guests respect our team.

• To maintain the illusion for the children, we kindly request that characters are addressed only as they are presented to be. (eg. The Ice Queen, not “Maddie”)

• Any attempts to disrupt the event by intentionally doing otherwise will not be tolerated, and the participant in question may be asked to leave. 

• Performers and their assistants will not be able to provide the experience you are paying for with any disruptive or disrespectful behaviour.

Children dressing up

• Children are encouraged to embrace their imaginations and to dress as their favourite characters!

• It is recommended that long skirts/capes etc be tied up to prevent accidents, and to allow children to participate in all activities without hindrance.

Adults dressing up

• EEC is a professional character company providing a service of excellence and magic for children

• Cosplay from adults is not allowed under any circumstance.

• Should an adult guest be presenting themselves in costume as a character, EEC reserves the right to ask the person to leave the event, due to the potential damage of reputation caused should our services be mistaken for cosplay.

• Bounding/Disney bounding (a way to dress as a character using street clothes as inspiration)from adult guests is acceptable as long as they are not presenting themselves to “be” the character they are dressed up as.